Submit a Change Request

Select a website

Choose the website you'd like to request a change for.

Site

What are you working on?

These ask you different things, so it's worth getting right. You can go back and switch.

A page that already exists Wording, images, contact details or links that need updating. Something new Content that doesn't exist yet (this might be for one website, or to be used across many).

What changes do you need?

Describe each change you need. You can add multiple changes.

Tell us about the content

You don't need to write it — that's our job. We need to understand what it's for.

What is this trying to achieve? *

What should be different once it's published? If nothing would change, it might not need to exist.

Who is it for? *

Pick everyone it genuinely has to serve — this usually changes how it's written.

Patients & service users Families & carers Referrers & GPs Our staff Commissioners General public

What do you want them to know, or do? *

The one or two things that matter most. We'll build the content around them.

How will we know it worked? (optional)

Even a rough measure helps us write to a purpose — and tells us later whether it landed.

Does something like this already exist? *

On any of our sites, or as a leaflet or document. We'd rather improve one thing than publish a second version of it.

Yes, something similar No Not sure

Anything we should read first? (optional)

Draft wording, a service spec, or the leaflet you're replacing.

Drop files here, or

Choose a file

Images, documents and video up to 128MB each, 5 files max.

What it is, and where it lives

Two things left: the job this content does, and where it needs to appear.

What kind of content is this? *

Not what it looks like — what job it does for the person reading it.

Explains a situation and what support exists Someone is dealing with something and needs to know what help is out there — including support we don't provide ourselves. This is a Need Helps someone prepare for an appointment What to expect, what to bring, what happens on the day. This is a Need Helps someone get ready to make a referral For members of the public referring themselves or someone they care for. This is a Self help Walks someone through a task Booking something, filling something in, finding the right team. This is a Self help Helps professionals get ready Referral criteria, forms and process for GPs and other referrers. This is a Professional Explains a service and how it works What it does, who it's for, and how someone gets it. This is a Service Tells people about something happening An event, or a service opening, moving or closing. This is a Latest Promotes something topical or seasonal An awareness week, a seasonal push, a national campaign. This is a Latest Something we're required to publish Legal, clinical or compliance information. This is Governance

Pick the main one. If it honestly does two of these jobs, that's usually a sign it should be two pieces of content — your content designer will talk to you about it rather than sending you back here.

Its main home *

Where it gets written, reviewed and kept up to date. You picked this at step 1 — change it if this isn't really its home.

Might also work on (optional)

Could this content work on another website too?

Before you submit

Please answer the following questions.

Is this needed by a specific date? *

Yes No

Do any of your changes refer to an awareness day, public health campaign or similar? *

Yes No

Have you checked the content for accuracy and spelling? *

Yes No

Your details

So we know who's requesting this change and how to contact you.

Name *

Email *

Phone (optional)

Job title / role (optional)

How urgent is this?

This helps us prioritise your request. If you're unsure, leave it as Normal.

Low — No rush Normal — Standard turnaround High — Needed soon Urgent — Critical — blocking other work

Review your request

Please check everything looks correct before submitting.

Select a website

What are you working on?

Request access

Who needs access?

What changes do you need?

Tell us about the content

What it is, and where it lives

Before you submit

Your details

Review your request

Updating site data